Under the Equality Act 2010, if someone claims discrimination—perhaps over pay, treatment, or opportunities—you need to act quickly.
Start with an informal investigation, then follow a formal grievance process if it escalates. Prove you’ve taken “all reasonable steps” to prevent issues, like having anti-discrimination policies or staff training in place. Acas mediation can help resolve it quietly. Documenting everything reduces tribunal risks, and legal advice can protect your reputation while addressing the claim effectively. Train managers to spot bias early—like unequal task assignments—to nip issues in the bud. If the claim’s baseless, a calm, factual response can deter escalation and save time.
Helpful government guidance is available at: Discrimination: your rights on GOV.UK.